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Air New Zealand has trialled new “Digital ID” technology designed to cut down on repeated passport checks and streamline travel.
The March pilot saw passengers travelling on a return trip between Auckland and Hong Kong able to employ their digital ID throughout their journey. This included adding passport data in the Air NZ app, securely sharing information at online check-in, and using it for biometric scans at checkpoints.
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It comes as Qantas has trialled app-based traveller declarations on some trans-Tasman flights, while Australian travel industry leaders call for increased use of biometrics at the border and an end to the paper Incoming Passenger Card.
“Our ambition is to make travel easier from start to finish. That means fewer document checks, less time queueing, and a smoother experience overall,” said Air New Zealand chief customer and digital officer, Jeremy O’Brien.
“This trial shows how digital identity could help create a more seamless journey, while also improving security through encrypted data and customer-controlled information sharing.”
According to Air New Zealand, the technology is “designed to make travel easier from the outset”.
“It can prefill passport details, help customers understand what documents they need for their trip and enable verified information to be used across multiple journey touchpoints,” the airline said.
“Customers would not need to repeatedly present their passport throughout their journey. Instead, at selected airport touchpoints, a live facial scan could be matched to the passport image securely shared from the traveller’s digital wallet, reducing the need for repeated document checks.
“The trial also included integration with the New Zealand Traveller Declaration (NZTD), making it easier for customers to complete the online form.
“Privacy and consent are central to the trial, with customers remaining in control of their information, including when, how and with whom it is shared. Essential security protocols are also maintained throughout the process.”
Air New Zealand says it is “working closely with government agencies and industry partners to further develop the solution”.
“The airline is also sharing insights from the trial with global aviation bodies, including IATA. Air New Zealand will now explore a broader pilot and options to trial the technology across different ports, with Australia a key focus for the next phase,” it said.
Over the past two years, the Australian Border Force has worked with Qantas on a trial of the Australia Digital Travel Declaration (ATD), which has been available as part of a trial with Brisbane and Sydney Airports on select flights from New Zealand.
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