Qantas will have to pay millions of dollars to travel agents across Australia after the Federal Court ruled that agents were able to make commissions off fuel surcharges placed by the airline on some tickets. Qantas and other airlines have been involved in a class action suit brought by travel agents and law firm Slater
A Choice magazine survey has named Virgin Blue as Australia’s best domestic airline for the second year in a row, with Tiger Airways taking out last place. The survey involved 11,000 Choice members who rated the major domestic carriers on 10 criteria including cost, inflight service and food quality, and saw Virgin Blue receive the
Qantas has announced that its Frequent Flyer program has now attracted more than seven million members. Qantas says that since a relaunch of the program in July that there has been a 32 per cent increase in memberships. Other major enhancements to the program since then, such as the addition of ‘Any Seat’ redemption opportunities
Qantas has become the latest carrier to announce the rollout of check-in using internet-enabled mobile devices on its domestic services. Under its Mobile Check-in initiative, passengers with Blackberrys, iPhones and other web-enabled mobile devices will be able to check-in between 24 hours and 45 minutes prior to departure. A 2D bar code is then sent
Despite admitting that it has been costing his airline over $1.5 million a day, Qantas CEO Alan Joyce told reporters on April 21 that he does not expect the disruption to European flights as a result of the Icelandic volcano eruption will materially affect Qantas’s earnings outlook. “It won’t affect our earnings forecast. We will
Virgin Atlantic, Emirates and Qatar Airways are among the carriers who have announced that they will resume flights to London Heathrow after British authorities opened all airports in the UK on the evening of April 20, while Qantas will today operate its first flights. Following a successful test flight by a British Airways 747, the