Air New Zealand has named a former Etihad Airways executive as its new general manager for customer experience. Calum Laming joins Air NZ from Abu Dhabi, where he served as Etihad’s head of guest experience. He previously held senior customer service and marketing roles at Virgin Atlantic and Procter and Gamble. Laming also held in-flight
Air New Zealand has used an annoucement of a 300 per cent surge in pretax profits for the first half of the current financial year to reveal plans to lease two additional Boeing 777-300ERs for introduction into service in 2014. The airline’s normalised profit before tax for the half was NZ$139 million, up from NZ$33
Air New Zealand has begun operating daily services from Auckland to Tokyo and Shanghai. Responsing to strong growth in the Asian market, services to Shanghai have progressively increased since the route was introduced in 2006, while the return to daily Tokyo flights comes after three years of reduced capacity. This content is available exclusively to
Air New Zealand has unveiled a Boeing 777-300ER featuring a promotional livery for the forthcoming The Hobbit movie trilogy. Tbe aircraft, which depicts characters from the soon to be released The Hobbit: An Unexpected Journey, also features elements of the airline’s new livery, including the white koru on black tail, and Air New Zealand titles featuring
Air New Zealand has become the first international airline to offer self-service check in kiosks at Sydney Airport. Fifteen of the kiosks have been commissioned allowing passengers to scan their passport and be issued a boarding pass. Passengers with luggage will then proceed to a bag drop desk. This content is available exclusively to Australian
Air New Zealand and Cathay Pacific have launched a strategic alliance which will see both airlines codeshare on the others’ services on the Auckland-Hong Kong route and offer reciprocal frequent flyer benefits effective January 31 2013. The agreement, which has received New Zealand regulatory approval, is intended not only to optimise performance on the route from