Environmental lawyers accuse Qantas of ‘greenwashing’

The complaint centres on Qantas’ ‘fly carbon neutral’ product, promotion of sustainable aviation fuel (SAF), and the credibility of the company’s net zero transition, and suggests a lack of clear targets and credible transition strategies.

Qantas’ 2024 report notes that it emitted over 16.7 million tonnes of CO2 globally, which is equivalent to four per cent of Australia’s total annual CO2 emissions.

In a statement, Climate Integrity director Claire Snyder said: “Consumers and shareholders are increasingly conscious of their climate impact, and deserve the right to make informed decisions.”

“Qantas is a trusted household name in Australia, and it should not mislead customers and shareholders into thinking Qantas products and services are more sustainable than they really are.” 

“The ACCC needs to step in to protect consumers and investors as regulators have done in Europe,” she said.

Qantas customers choosing the ‘fly carbon neutral’ option for their flight might think that the climate impacts of their trip have been compensated for or significantly reduced, Snyder argued, “but this is not supported by science, and therefore distorts customers’ perception of the sustainability of flying”.

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The complaint follows recent regulatory action taken by the European Commission and EU national consumer protection authorities against continental airlines for misleading greenwashing practices, which was preceded by a landmark greenwashing decision against KLM Royal Dutch Airlines in March, that found common aviation industry claims relating to ‘sustainable aviation fuels’, ‘offsetting’ and ‘net zero by 2050’ to be misleading.

Climate Integrity and EDO are arguing that Qantas, and the aviation sector more broadly, are “intentionally using misleading sustainability language and imagery” to protect the social licence of aviation to grow.

Snyder continued: “The science is irrefutable: the burning of fossil fuels is the single largest driver of climate change and Qantas has a long-term reliance on fossil fuels. Greenwashing at this scale creates a false sense of progress and undermines the urgent action necessary to reach zero emissions by 2050.”

“Australia’s national carrier must stop greenwashing, commit to a science-aligned transition, and be transparent with its customers and investors about the challenges it faces in reaching net zero,” she posited. 

“Qantas has made a commitment to do its fair share to meet the goals of the Paris Climate Agreement and it needs to follow through.”

Speaking in response to the lodging of the complaint, a Qantas spokesperson said: “We have always acknowledged that aviation is a particularly hard-to-abate sector but we have a responsibility to do what we can with what’s available now.”

“High integrity carbon offsets are key to us meeting net emissions reduction targets until sustainable aviation fuel and low and zero-emissions technologies are more readily available. That’s why we launched a $400 million climate fund with Airbus to provide direct investments to help accelerate the establishment of a domestic SAF industry as well as high integrity nature-based solutions,” the spokesperson submitted.

“The journey to net zero emissions won’t be linear and one airline will not be able to solve this alone. Our targets are underpinned by a robust carbon offset and SAF procurement plan and having the right partners in place to help deliver.”

“We understand that the regulation and science behind carbon offsets and SAF is developing, like all aspects of decarbonisation, and that targets, availability and effectiveness may change. We have offered to work closely with Climate Integrity on this journey and have also reached out to the ACCC,” the spokesperson concluded.