Angry Qantas’ passengers were forced to wait two hours to speak to the airline's customer service helpline on Monday.
The worst day of trading on the ASX since the global financial crash saw Virgin shares limp to an all-time low of 0.075 and Qantas drop to 4.15 – down from 7.40 in December.
Air New Zealand has withdrawn the full-year earnings guidance it issued just two weeks ago, as the coronavirus crisis causes global aviation stocks to plummet.
Jetstar has become the latest Australian airline to enter the aggressive local price war.
In a Covid-19 care card titled ‘How we are taking care of you’, Air New Zealand has outlined its cleaning practices in light of the Covid-19 outbreak.
The Transport Workers Union has appealed to an Australian tribunal to overturn the suspension of a Qantas worker who they claim rightly raised coronavirus safety concerns.