iscover
Zoe Simmons claimed she initially didn’t even receive an apology from the airline after the wheelchair’s left brake was bent to the side, leaving it “unusable”.
The airline told affected customers the mix-up was caused by a “glitch” in Skyscanner's system, which saw passengers at the online check-out charged only for taxes rather than the initially displayed cost of around $3,000.
The ‘real-time’ process mirrors the web giant’s in that it will allow passengers to up their offer if they are outbid at any stage.
Qantas first began legal action against Nick Rohrlach in March 2021 after he accepted a senior role at Qantas Frequent Flyer, before ultimately taking the top job at Virgin Velocity.
The airline said it was the biggest principal partnership deal in the club’s history, and will also see its branding featured in stadiums and on its website.
During the pandemic, the airline briefly became the world’s largest global carrier and even increased capacity into Australia in March 2020 as rivals ground aircraft.
PROFILES
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Raising the Bar in Commercial Laundry: How Rinse & Repeat Is Redefining Service for Aviation
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