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Qantas says app data breach was not a cyber attack

written by Daniel Croft | May 6, 2024

Victor Pody shot this Qantas 737-800 and A380 at Melbourne.

Qantas has confirmed that the data breach it suffered through its app last week was a technical issue and not the result of a malicious cyber attack.

The Qantas data breach, which occurred last Wednesday, 1 May, saw some customers using the airline’s app surprised to see the booking details of other customers, alongside the ability to change seats, cancel flights, and even book new flights.

Qantas was quick to fix the issue on the same day and confirmed that no financial information was visible, nor were customers able to use other people’s boarding passes to board flights.

While the cause of the incident was originally unknown, Qantas on Friday released a statement confirming that a cyber attack was not responsible and that a technical issue was to blame.

“On Wednesday, we experienced an issue with the homepage of the Qantas App. We want to apologise to all our impacted customers and assure you that the app is stable and operating normally,” Qantas said in a letter to its customers.


“We have now identified the root cause and can confirm that this was a technology issue, and there is no evidence of a cyber incident.”

Qantas added that it has “done everything we can to fully understand what went wrong so we can prevent it happening again”.

“If you have upcoming travel, there is nothing you need to do. You can check your flight details at any time on the Qantas App or website as usual,” it said.

“We will contact you directly if we determine that your sensitive travel information has been incorrectly displayed to another person.”

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