Brisbane Airport was judged to have the best airport staff in the Australia/Pacific region, while Gold Coast Airport just down the highway was named best regional airport, again for the Australia/Pacific.
Gold Coast Airport chief operating officer David Collins said it was “humbling” to be held in such esteem by its passengers.
In the overall 2015 standings, Brisbane Airport was ranked 20th, an improvement of three places from 2014 and ahead of Sydney (21st), Melbourne (25th), Adelaide (63rd) and Perth (75th) as the highest-ranked airport in Australia.
“These achievements only encourage us to work even harder toward our goal of being world-best and the first choice for passengers, airlines and business,” Brisbane Airport chief executive Julieanne Alroe said in a statement.
Despite Brisbane’s climb up the standings, it was unable to dislodge Auckland Airport as the best in the Australia/Pacific region for a sixth straight year.
The top four airports in the 2015 survey – Singapore Changi (1st), Seoul Incheon (2nd), Munich (3rd) and Hong Kong (4th) – was unchanged from the prior year.
Changi has topped the list, compiled from feedback from 13 million air travellers across 112 nationalities, for the past three years.