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Tigerair Australia puts passengers on notice over hand luggage

written by australianaviation.com.au | September 12, 2014
Tigerair is cracking down on carryon bags. (James Morgan)
Tigerair is cracking down on carryon bags. (James Morgan)

For Tigerair Australia passengers, the free ride is over.

Having taken a softly, softly approach on the issue of cabin baggage for the past eight months, Tigerair says it will begin enforcing its own rules over how much stuff travellers can bring on board.

From September 18, passengers will no longer get away with carrying more than 10kg of hand luggage, more than two bags, or taking bags larger than 54cm x 38cm x 23cm on board a Tigerair flight, the airline said in a statement on Friday.

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Tigerair commercial director Adam Rowe said it will send emails to passengers booked to travel on the airline reminding them of the new measures.

Moreover, the airline will offer a 40 per cent “discount” on baggage fees for anyone who falls foul of the rules during the first three months of the new regime.

“We are simply asking all passengers to play by the rules as there will be increased monitoring and the risk of a penalty charge for those that ignore them,” Rowe said in a statement on Friday.

“We urge passengers to make sure they book the right amount of baggage in advance of their journey at the time of booking, or after booking via manage my booking on our webpage, to avoid any extra fees at check in.”

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Tigerair said staff have given “penalty free educational warnings” to passengers over the past eight months on the issue of overweight cabin baggage.

Passengers on flights less than one hour and 45 minutes will pay $70 to check in a bag at the airport, while those on flights longer than 145 minutes will be slugged $85. This fee does not include the 40 per cent discount.

Rowe said there was a considerable impact on the airline’s on-time performance when carryon bags needed to be checked in at the boarding gate.

He argued the policy were necessary to make Tigerair more efficient and allow the airline to offer low fares.

“For these reasons our strict carry-on luggage guidelines will not be compromised,” Rowe said.

According to the latest figures from the Bureau of Infrastructure, Transport and Regional Economics, Tigerair had the worst on-time performance of all the major carriers in June.

About one in four Tigerair flights departed more than 15 minutes late in June, while three in 10 Tigerair flights reached the boarding gate more than 15 minutes after their scheduled arrival time.

Jetstar recently said it would introduce cabin baggage officers at select Australian airports in a bid to control what passengers take on board.

25% off starts now! Australian Aviation magazine Cyber Monday sale is now live. Have the very best of Australian Aviation’s annual print and digital subscription. This includes every In Focus and Behind the Lens digital magazine, special coverage, exclusive photos and editions you may have miss. Subscribe now at australianaviation.com.au.

7 Comments

  • Adrian Mealor

    says:

    I have no issue with airlines enforcing carry on baggage limits, but maybe zirlines should have realistic credit card, booking and change to bookings fees enforced on them by the accc.

    where is our protection from gouging by corporations

    thank u

  • CJ

    says:

    All airlines need to enforce strict carry on rules…..not just Tigerair

    Too many want to get on board thesedays with numerous carryon items some of which are bordering on….. if not …..definitely ,oversize
    This certainly delays boarding and deplaning , and the overhead lockers are invariably stuffed to capacity as passengers block access aisles stowing ,retrieving, and fiddling with carryon baggage

    Just think how much faster getting on and off an aircraft would be if all one could have is ONE small bag !

  • David

    says:

    About time, although if they didn’t charge an arm and a leg. This wouldn’t happen

  • Blind Monkey

    says:

    About time, long overdue, and all other carriers should follow suit. Airlines have themselves to blame for this issue as they have not been enforcing their own rules.

  • Philip

    says:

    Perhaps the time has come that both passenger and luggage are weighed together.
    Why should one have to put up with an obese person encroaching considerably into another seat.
    It is also adding to the airlines fuel costs.

  • Frequent Flyer

    says:

    yeh, a few more airline should follow Tiger’s lead. The amount of “carry on” luggage some people take on board is absurd and makes life very difficult for other passengers.

  • Just another reason

    says:

    not to fly Tigerair……

Leave a Comment

Your email address will not be published. Required fields are marked *

Tigerair Australia puts passengers on notice over hand luggage

written by australianaviation.com.au | September 12, 2014
Tigerair is cracking down on carryon bags. (James Morgan)
Tigerair is cracking down on carryon bags. (James Morgan)

For Tigerair Australia passengers, the free ride is over.

Having taken a softly, softly approach on the issue of cabin baggage for the past eight months, Tigerair says it will begin enforcing its own rules over how much stuff travellers can bring on board.

From September 18, passengers will no longer get away with carrying more than 10kg of hand luggage, more than two bags, or taking bags larger than 54cm x 38cm x 23cm on board a Tigerair flight, the airline said in a statement on Friday.

Advertisement
Advertisement

Tigerair commercial director Adam Rowe said it will send emails to passengers booked to travel on the airline reminding them of the new measures.

Moreover, the airline will offer a 40 per cent “discount” on baggage fees for anyone who falls foul of the rules during the first three months of the new regime.

“We are simply asking all passengers to play by the rules as there will be increased monitoring and the risk of a penalty charge for those that ignore them,” Rowe said in a statement on Friday.

“We urge passengers to make sure they book the right amount of baggage in advance of their journey at the time of booking, or after booking via manage my booking on our webpage, to avoid any extra fees at check in.”

PROMOTED CONTENT

Tigerair said staff have given “penalty free educational warnings” to passengers over the past eight months on the issue of overweight cabin baggage.

Passengers on flights less than one hour and 45 minutes will pay $70 to check in a bag at the airport, while those on flights longer than 145 minutes will be slugged $85. This fee does not include the 40 per cent discount.

Rowe said there was a considerable impact on the airline’s on-time performance when carryon bags needed to be checked in at the boarding gate.

He argued the policy were necessary to make Tigerair more efficient and allow the airline to offer low fares.

“For these reasons our strict carry-on luggage guidelines will not be compromised,” Rowe said.

According to the latest figures from the Bureau of Infrastructure, Transport and Regional Economics, Tigerair had the worst on-time performance of all the major carriers in June.

About one in four Tigerair flights departed more than 15 minutes late in June, while three in 10 Tigerair flights reached the boarding gate more than 15 minutes after their scheduled arrival time.

Jetstar recently said it would introduce cabin baggage officers at select Australian airports in a bid to control what passengers take on board.

25% off starts now! Australian Aviation magazine Cyber Monday sale is now live. Have the very best of Australian Aviation’s annual print and digital subscription. This includes every In Focus and Behind the Lens digital magazine, special coverage, exclusive photos and editions you may have miss. Subscribe now at australianaviation.com.au.

7 Comments

  • Adrian Mealor

    says:

    I have no issue with airlines enforcing carry on baggage limits, but maybe zirlines should have realistic credit card, booking and change to bookings fees enforced on them by the accc.

    where is our protection from gouging by corporations

    thank u

  • CJ

    says:

    All airlines need to enforce strict carry on rules…..not just Tigerair

    Too many want to get on board thesedays with numerous carryon items some of which are bordering on….. if not …..definitely ,oversize
    This certainly delays boarding and deplaning , and the overhead lockers are invariably stuffed to capacity as passengers block access aisles stowing ,retrieving, and fiddling with carryon baggage

    Just think how much faster getting on and off an aircraft would be if all one could have is ONE small bag !

  • David

    says:

    About time, although if they didn’t charge an arm and a leg. This wouldn’t happen

  • Blind Monkey

    says:

    About time, long overdue, and all other carriers should follow suit. Airlines have themselves to blame for this issue as they have not been enforcing their own rules.

  • Philip

    says:

    Perhaps the time has come that both passenger and luggage are weighed together.
    Why should one have to put up with an obese person encroaching considerably into another seat.
    It is also adding to the airlines fuel costs.

  • Frequent Flyer

    says:

    yeh, a few more airline should follow Tiger’s lead. The amount of “carry on” luggage some people take on board is absurd and makes life very difficult for other passengers.

  • Just another reason

    says:

    not to fly Tigerair……

Leave a Comment

Your email address will not be published. Required fields are marked *

Tigerair Australia puts passengers on notice over hand luggage

written by australianaviation.com.au | September 12, 2014
Tigerair is cracking down on carryon bags. (James Morgan)
Tigerair is cracking down on carryon bags. (James Morgan)

For Tigerair Australia passengers, the free ride is over.

Having taken a softly, softly approach on the issue of cabin baggage for the past eight months, Tigerair says it will begin enforcing its own rules over how much stuff travellers can bring on board.

From September 18, passengers will no longer get away with carrying more than 10kg of hand luggage, more than two bags, or taking bags larger than 54cm x 38cm x 23cm on board a Tigerair flight, the airline said in a statement on Friday.

Advertisement
Advertisement

Tigerair commercial director Adam Rowe said it will send emails to passengers booked to travel on the airline reminding them of the new measures.

Moreover, the airline will offer a 40 per cent “discount” on baggage fees for anyone who falls foul of the rules during the first three months of the new regime.

“We are simply asking all passengers to play by the rules as there will be increased monitoring and the risk of a penalty charge for those that ignore them,” Rowe said in a statement on Friday.

“We urge passengers to make sure they book the right amount of baggage in advance of their journey at the time of booking, or after booking via manage my booking on our webpage, to avoid any extra fees at check in.”

PROMOTED CONTENT

Tigerair said staff have given “penalty free educational warnings” to passengers over the past eight months on the issue of overweight cabin baggage.

Passengers on flights less than one hour and 45 minutes will pay $70 to check in a bag at the airport, while those on flights longer than 145 minutes will be slugged $85. This fee does not include the 40 per cent discount.

Rowe said there was a considerable impact on the airline’s on-time performance when carryon bags needed to be checked in at the boarding gate.

He argued the policy were necessary to make Tigerair more efficient and allow the airline to offer low fares.

“For these reasons our strict carry-on luggage guidelines will not be compromised,” Rowe said.

According to the latest figures from the Bureau of Infrastructure, Transport and Regional Economics, Tigerair had the worst on-time performance of all the major carriers in June.

About one in four Tigerair flights departed more than 15 minutes late in June, while three in 10 Tigerair flights reached the boarding gate more than 15 minutes after their scheduled arrival time.

Jetstar recently said it would introduce cabin baggage officers at select Australian airports in a bid to control what passengers take on board.

25% off starts now! Australian Aviation magazine Cyber Monday sale is now live. Have the very best of Australian Aviation’s annual print and digital subscription. This includes every In Focus and Behind the Lens digital magazine, special coverage, exclusive photos and editions you may have miss. Subscribe now at australianaviation.com.au.

7 Comments

  • Adrian Mealor

    says:

    I have no issue with airlines enforcing carry on baggage limits, but maybe zirlines should have realistic credit card, booking and change to bookings fees enforced on them by the accc.

    where is our protection from gouging by corporations

    thank u

  • CJ

    says:

    All airlines need to enforce strict carry on rules…..not just Tigerair

    Too many want to get on board thesedays with numerous carryon items some of which are bordering on….. if not …..definitely ,oversize
    This certainly delays boarding and deplaning , and the overhead lockers are invariably stuffed to capacity as passengers block access aisles stowing ,retrieving, and fiddling with carryon baggage

    Just think how much faster getting on and off an aircraft would be if all one could have is ONE small bag !

  • David

    says:

    About time, although if they didn’t charge an arm and a leg. This wouldn’t happen

  • Blind Monkey

    says:

    About time, long overdue, and all other carriers should follow suit. Airlines have themselves to blame for this issue as they have not been enforcing their own rules.

  • Philip

    says:

    Perhaps the time has come that both passenger and luggage are weighed together.
    Why should one have to put up with an obese person encroaching considerably into another seat.
    It is also adding to the airlines fuel costs.

  • Frequent Flyer

    says:

    yeh, a few more airline should follow Tiger’s lead. The amount of “carry on” luggage some people take on board is absurd and makes life very difficult for other passengers.

  • Just another reason

    says:

    not to fly Tigerair……

Leave a Comment

Your email address will not be published. Required fields are marked *

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