Rolls-Royce has announced at Heli-Expo the opening of a 24/7 operations centre for its civil helicopter engines.
The company says the new centre will be “the focal point of a series of improvements to the customer experience for helicopter engine operators and fleets, aimed at further enhancing mission success.”
“Rolls-Royce has always been focused on ensuring a smooth, seamless customer experience,” Greg Fedele, Rolls-Royce Senior Vice President Helicopters said in a statement. “Now, we are raising the bar for our helicopters team and bringing innovation and even more dedicated professionalism to the task to ensure heightened customer response and satisfaction. Helping customers keep their mission success at a high level is our objective, and the operations centre demonstrates that Rolls-Royce is focused on that goal every day.”
The company says about 4,500 customers flying nearly 16,000 helicopters will be supported by the new operations centre.