Virgin Australia has successfully cut-over to its new Sabre reservations system, largely avoiding adverse impacts on customers. Some international flight departures were affected, but it is believed on-time performance during the transition was sustained at around 90 per cent.
However, the airline’s group executive of corporate communications Danielle Keighery said there may still be longer than usual wait times at check-in as Sabre continues to be ’embdedded’ into day-to-day operations.
“With our web and mobile check-in options now available, we enoucourage all customers to check in online prior to coming to the airport where possible,” Keighery added.
The move to the Sabre system will boost Virgin Australia’s exposure to international customers and travel agents, and will strengthen sales ties with partner airlines Etihad and Singapore Airlines.