Close sidebar

IT issues hit Virgin again

written by australianaviation.com.au | September 29, 2010
Virgin Blue has experienced a second disruption to its computer reservation system, which has caused delays but no cancellations. (Paul Sadler)

Virgin Blue has experienced another computer issue which has led the delays of some flights, although the airline has not been forced to cancel any services.

According to various media reports, the airline’s New Skies check-in system experienced a “slowdown” on the morning of September 29 which forced airport agents to switch to manual check in and boarding procedures for a small period. Virgin Blue later issued a statement saying that the systems had been restored and that there were no cancellations, with passengers holding a reservation advised to proceed to the airport as normal. By the afternoon, the airline acknowledged on its website that there were still some delays but all flights were running.

The slowdown comes only days after the airline experienced a major outage of its computer reservations system after a hardware failure on September 26 which resulted in significant delays and flight cancellations across the country.

Advertisement
Advertisement

Reports out this morning have confirmed that Jetstar and other carriers, including Irish budget airline Ryanair, have also experienced outages with the Navitaire New Skies system, although none as severe as that experienced by Virgin Blue over the weekend. Virgin Blue implemented New Skies earlier this year, replacing the Open Skies system which was also run by Navitaire.

Steer your own in-flight experience – available on print and digital Whether our classic glossy magazine in your letterbox, daily news updates in your inbox, peeling back a few layers in the podcast or our monthly current affair reports, you can count on us to keep you up to date. Sign up today for just $99.95 for more exclusive offers here. Subscribe now at australianaviation.com.au.

IT issues hit Virgin again

written by australianaviation.com.au | September 29, 2010
Virgin Blue has experienced a second disruption to its computer reservation system, which has caused delays but no cancellations. (Paul Sadler)

Virgin Blue has experienced another computer issue which has led the delays of some flights, although the airline has not been forced to cancel any services.

According to various media reports, the airline’s New Skies check-in system experienced a “slowdown” on the morning of September 29 which forced airport agents to switch to manual check in and boarding procedures for a small period. Virgin Blue later issued a statement saying that the systems had been restored and that there were no cancellations, with passengers holding a reservation advised to proceed to the airport as normal. By the afternoon, the airline acknowledged on its website that there were still some delays but all flights were running.

The slowdown comes only days after the airline experienced a major outage of its computer reservations system after a hardware failure on September 26 which resulted in significant delays and flight cancellations across the country.

Advertisement
Advertisement

Reports out this morning have confirmed that Jetstar and other carriers, including Irish budget airline Ryanair, have also experienced outages with the Navitaire New Skies system, although none as severe as that experienced by Virgin Blue over the weekend. Virgin Blue implemented New Skies earlier this year, replacing the Open Skies system which was also run by Navitaire.

Steer your own in-flight experience – available on print and digital Whether our classic glossy magazine in your letterbox, daily news updates in your inbox, peeling back a few layers in the podcast or our monthly current affair reports, you can count on us to keep you up to date. Sign up today for just $99.95 for more exclusive offers here. Subscribe now at australianaviation.com.au.

IT issues hit Virgin again

written by australianaviation.com.au | September 29, 2010
Virgin Blue has experienced a second disruption to its computer reservation system, which has caused delays but no cancellations. (Paul Sadler)

Virgin Blue has experienced another computer issue which has led the delays of some flights, although the airline has not been forced to cancel any services.

According to various media reports, the airline’s New Skies check-in system experienced a “slowdown” on the morning of September 29 which forced airport agents to switch to manual check in and boarding procedures for a small period. Virgin Blue later issued a statement saying that the systems had been restored and that there were no cancellations, with passengers holding a reservation advised to proceed to the airport as normal. By the afternoon, the airline acknowledged on its website that there were still some delays but all flights were running.

The slowdown comes only days after the airline experienced a major outage of its computer reservations system after a hardware failure on September 26 which resulted in significant delays and flight cancellations across the country.

Advertisement
Advertisement

Reports out this morning have confirmed that Jetstar and other carriers, including Irish budget airline Ryanair, have also experienced outages with the Navitaire New Skies system, although none as severe as that experienced by Virgin Blue over the weekend. Virgin Blue implemented New Skies earlier this year, replacing the Open Skies system which was also run by Navitaire.

Steer your own in-flight experience – available on print and digital Whether our classic glossy magazine in your letterbox, daily news updates in your inbox, peeling back a few layers in the podcast or our monthly current affair reports, you can count on us to keep you up to date. Sign up today for just $99.95 for more exclusive offers here. Subscribe now at australianaviation.com.au.

Each day, our subscribers are more informed with the right information.

SIGN UP to the Australian Aviation magazine for high-quality news and features for just $99.95 per year