Qantas passengers around Australia and New Zealand were affected by delays on January 3 after the airline’s Amadeus check-in system crashed for the second time in two months.
The system experienced a server outage of about one hour during the morning peak which produced flow-on delays for most of the day, the airline only catching up on domestic and international flights and manual processing backlogs later that evening.
Other airlines around the world which also use the Amadeus system were also affected, although not as badly due to time zone differences. Qantas spokesman David Epstein said the airline would be looking to Amadeus to “take appropriate measures to ensure our customers are not left waiting like this anytime in the near future.”
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