iscoverJulia Lines has been named Australia’s first airline customer advocate in a move meant to give passengers a stronger voice in resolving disputes with air carriers. Ms Lines, a former manager of complaint assessments at the Health Care Complaints Commission, will be based in Sydney in a role funded by Australia’s main airlines. This content
Malaysia Airlines (MAS) has operated its first revenue service with its newly delivered Airbus A380, flying from Kuala Lumpur to London on July 1. “At the corporate level, the introduction of our A380 into service will see a continuation of our refreshed brand campaign which commenced in March 2012,” said MAS CEO Ahmad Jauhari. “The
Qantas is celebrating its 21 year partnership with the United Nations Children’s Fund (UNICEF) through its ‘Change for Good’ program, and has opened up a new way for its Frequent Flyer members to contribute to the international charity. Under the program, passengers on board Qantas flights are encouraged to leave donations of small change of
Etihad has attributed a surge in passenger numbers and revenue during the second quarter of 2012 to the partnerships it has established with other airlines around the world, including Virgin Australia. Compared to the same period last year, Etihad carried 2.55 million passengers, a 34 per cent increase, which helped drive total revenue up by
From February next year, Emirates will exclusively operate Airbus A380s on its five daily services to London-Heathrow. “Due to high customer demand for the A380 product, soon, travellers to and from London Heathrow will be able to enjoy our flagship aircraft on every flight,” said Salem Obaidalla, Emirates’ senior vice president commercial operations, Europe &
Virgin Australia has launched a new Flight Specials iPhone application and is also implementing mobile boarding passes across its mainline domestic ports. The Flight Specials iPhone app allows for users to view the latest fare specials and sign up for notifications when a particular route may be on sale. Virgin says that it is also
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Raising the Bar in Commercial Laundry: How Rinse & Repeat Is Redefining Service for Aviation
Raising the Bar in Commercial Laundry: How Rinse & Repeat Is Redefining Service for Aviation
UPRT Australia- Transforming Aviation’s Greatest Risk into Its Greatest Asset
UPRT Australia- Transforming Aviation’s Greatest Risk into Its Greatest Asset
