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Scammers are taking to social media to impersonate AirAsia customer service operators, according to an advisory released by the airline.
AirAsia – Malaysia’s largest carrier – said that travellers should “avoid contacting customer service numbers found on unverified sources” and be wary of any links circulated via WhatsApp or other messaging services.
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“AirAsia wishes to remind all guests as well as the public to remain vigilant against scams involving fake airline customer service contacts circulating on social media,” the airline said in a March 17 statement.
“The advisory follows the circulation of online posts displaying a phone number falsely claimed to be an official AirAsia customer service line. AirAsia confirms that the number is not affiliated with the airline and is suspected to be part of a scam targeting travellers seeking assistance with their bookings.”
The airline also said travellers should not share any personal information, booking reference numbers, or other travel details without first confirming the identity of any party contacting them.
“AirAsia would also like to clarify that it does not operate customer service via phone calls. All official customer support services are available exclusively through AskBo, the airline’s digital support platform,” the airline said.
“Guests can access AskBo via the AirAsia MOVE app or through AirAsia’s official digital platforms to receive assistance with flight bookings, schedule changes, travel information and other services swiftly and securely.”
AirAsia said its customers should always verify all information via official channels, particularly during the Hari Raya travel period.
“The airline continues to monitor the circulation of misleading information and reminds the public to remain vigilant against potential fraud, especially during the busy festive season travel period,” it said.
AirAsia currently flies to five Australian destinations: Sydney, Melbourne, Perth, Adelaide, and Darwin. The group is set to axe its Darwin flights to Kuala Lumpur and Bali at the end of April, citing “commercially unsustainable” passenger numbers, with capacity to be redeployed on other Australian routes.
