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Perth Airport is installing 95 new self-service check-in kiosks in its T1 terminal, as well as converting “a number of the traditional check-in counters” into 38 new automated bag drops.
The kiosks, supplied by Amadeus, will have biometric functionality, allowing passengers to opt for facial recognition at check-in and replacing the need for passports and boarding passes at bag drop and boarding.
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“With the significant growth in passenger numbers at Perth Airport, it was imperative to keep on track and progress with the airport’s ambitious redevelopment program that will deliver new terminal facilities,” Scott Woodward, chief operating officer of Perth Airport, said.
“It is also incredibly important to ensure our current infrastructure is efficient for both our airline partners and passengers as we continue to grow.
“The additional kiosks and bag drops will allow more passengers to independently check in without the intervention or assistance of airline staff – thereby improving passenger flow while reducing processing times and queuing.”
The airport in 2020 introduced 36 new kiosks in its international terminal, and Woodward said it had since then seen “more airlines and passengers want to use the self-service devices due to the efficiencies that they provide”.
“The new kiosks provided by Amadeus will build on the current cloud-based passenger handling platforms allowing Perth Airport to rapidly scale services up and down to match peaks and troughs in demand, ensuring a seamless and quick check-in,” he said.
“We know that passengers want their departure experience to be hassle-free, so by harnessing automation, these upgrades deliver a seamless experience for their journey.
“This provides both our airline partners and travellers with the flexibility they need to ensure a smooth and efficient journey for everyone. This initiative includes biometric identifiers at touchpoints including check-in, bag-drop and boarding.
“The passenger experience is paramount and with new automated technologies we can serve more passengers to a higher standard, supporting the growth of our airport.”
According to Sarah Samuel, senior vice president, AirOps, APAC at Amadeus, the biometrics will be a “game-changer” for passengers.
“Once passengers have scanned their passport at check-in they can safely put it back in their pocket, drop their bag and board the plane without having to present any physical documents,” she said.
“Amadeus is proud to have supported Perth’s technology transformation, and we’re excited to bring the speed and convenience of biometrics to passengers with this latest upgrade.”
The news comes as Perth proceeds with major works on its “One Airport” program, which is set to move all passenger flights to the Airport Central precinct.
