Qantas has completed a remarkable turnaround from being the worst airline in the country for cancellations to being the best.
The Flying Kangaroo was also the top-performing carrier for avoiding delays in October, overtaking long-time best performer Rex.
The good news comes after a year when the national carrier has faced a string of problems, including huge delays at Easter, hours-long call wait times, and even a revelation that the cabin crew of a Qantas A330 were made to sleep across seats in economy.
Across the industry, school holidays have led to the worst delays on record in April, June, and July.
On Monday, new official figures show that last month just 1.2 per cent of the Flying Kangaroo’s flights were cancelled, well down from 8.1 per cent in June.
Qantas also topped the table for ‘on-time performance’, with 74.2 per cent of its flights arriving on time and 73.1 per cent for departures.
However, overall figures across all airlines are still “significantly lower” than the long-term average, with cancellations at 2.9 per cent, on-time arrivals at 69.3 per cent and on-time departures at 68.5 per cent.
The report reads, “The Qantas network (Qantas and QantasLink combined operations) recorded 74.2 per cent for on-time arrivals while the Virgin Australia network (Virgin Australia and VARA combined operations) recorded 64.9 per cent.
“Qantas achieved the highest on time arrivals among the major domestic airlines at 74.2 per cent, followed by Virgin Australia at 64.5 per cent and Jetstar at 64.4 per cent.
“Of the regional airlines, QantasLink recorded 74.1 per cent for on-time arrivals, followed by Virgin Australia Regional Airlines at 73.7 per cent and Rex Airlines at 68.3 per cent.
“The Qantas network recorded 73.9 per cent for on-time departures while the Virgin Australia network recorded 63.0 per cent.
“Qantas achieved the highest level of on-time departures among the major domestic airlines for October 2022 at 73.1 per cent, followed by Virgin Australia at 62.6 per cent and Jetstar at 61.6 per cent. Of the regional airlines, QantasLink recorded 74.5 per cent for on time departures, followed by Rex Airlines at 70.5 per cent and VARA at 69.2 per cent.
“Virgin Australia Regional Airlines recorded the highest percentage of cancellations at 5.1 per cent during the month, followed by Jetstar at 3.9 per cent, Virgin Australia at 3.6 per cent, QantasLink at 3.0 per cent, Rex Airlines at 2.2 per cent and Qantas at 1.2 per cent.”
Qantas CEO Alan Joyce previously said that the airline mitigated its service issues by having more crew and aircraft on standby.