The Virgin Australia Group will let customers move their flights forward for free so they can avoid border restrictions set to come into effect in the coming days.
Over the weekend, WA and SA joined Tasmania and the Northern Territory in effectively shutting its border to non-residents.
The business said in a statement, “We want guests to know that during these uncertain times, we’re committed to getting them home. Whether they’re overseas or interstate, we’re waiving change fees and fare differences to get them safely home before travel and border restrictions come into effect.”
Specifically: Guests who are booked on a Virgin Australia or Tigerair flight scheduled to depart on or before this Friday, 27 March 2020 inclusive, are able present at the airline’s check-in counters at any time from now to be moved onto a flight departing on or before tomorrow (Tuesday, 24 March 2020), without paying any change fee or fare difference.
Guests can also rebook their flight via the airline’s Guest Contact Centre:
- Virgin Australia 13 67 89
- Tigerair 1300 174 266
If a flight is not available on earlier Tigerair services, guests will be able to fly on Virgin Australia without further costs.
The airline also added that the new measures to help guests return home are in addition to Virgin Australia Group’s recent announcement giving guests full flexibility for existing and new bookings scheduled to depart up until and including 30 June 2020 as detailed below:
Virgin Australia and Tigerair guests can change their flight to a later date and/or to a different destination, without incurring a change fee. Guests will just need to cover the fare difference if the value of their new fare is greater than the original.
If travel is within four weeks, Virgin Australia and Tigerair guests can also cancel their domestic or international travel without incurring a fee and receive the full value of the booking as a flight voucher in their Travel Bank, valid for 12 months.
Previously, the Virgin Group announced domestic flights will be cut by 50 per cent, however, this is likely to increase following new travel restrictions announced over the weekend.