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Australian Singapore Airlines flights among 670 coronavirus cancellations

written by Adam Thorn | February 18, 2020

Flights departing from Sydney, Melbourne, Brisbane and Perth are among 670 cancelled by Singapore Airlines due to the coronavirus outbreak.

Reduced demand caused by the virus will see 96 routes affected from 3 March to 31 May and includes subsidiary SilkAir.

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The action follows an earlier announcement of reduced flights to Hong Kong as well as widescale disruption to other Asian brands such as Cathay Pacific, Asiana and Hong Kong Airlines.

A Singapore Airlines statement simply said, “Affected customers will be notified and re-accommodated onto other flights.”

A file image of a Singapore Airlines A350-900 at Melbourne. (Rob Finlayson)
A file image of a Singapore Airlines A350-900 at Melbourne. (Rob Finlayson)

Other destinations affected include services to Los Angeles, Frankfurt, Paris, Tokyo, Jakarta, Mumbai and Seoul.

A full list of cancellations can be viewed on the airline’s website here.

PROMOTED CONTENT

Singapore Airlines advised those who booked flights in the autumn to continue to check its website and Facebook page. It added that those who booked a ticket through a travel agency should contact their agent for assistance.

The announcement comes after Singapore Airlines earlier announced cuts to flights from Singapore to China and Hong Kong. Specifically, the Hong Kong stopover between Singapore and San Francisco will be scrapped between 17 February and 28 March.

It follows a string of other cancellations and disruption affecting fellow Asian airlines.

Hong Kong’s Cathay Pacific has scaled back flights, including the bulk of its mainland China network, and also took the drastic action of appealing to its 27,000 staff to take three weeks unpaid leave between March and the end of June.

Rival Hong Kong Airlines, meanwhile, has cut 400 jobs and forced staff to choose between working part-time or taking unpaid leave for two months.

Latest estimates by the Chinese government show more than 70,000 people have the disease, while 1,800 have died.

Steer your own in-flight experience – available on print and digital Whether our classic glossy magazine in your letterbox, daily news updates in your inbox, peeling back a few layers in the podcast or our monthly current affair reports, you can count on us to keep you up to date. Sign up today for just $99.95 for more exclusive offers here. Subscribe now at australianaviation.com.au.

24 Comments

  • Tom

    says:

    Dont know what is the point of this article???? It doesn’t tell us anything we can’t already find on the website!!!! What flights are canned? Also its Singapore AirLINES not Singapore Air!

  • Daksha

    says:

    Then why is SingaporeAir charging cancellations fees if Aus$260 ? If it can’t guarantee passengers safety. I m seiner citizen and fall in high risk category. So have concerns for my well being. I m booked to travel to India on 21 st March. I really hope you show consideration. Thank

  • Shane FENECH

    says:

    So this ban is only til May then the airlines will fly I am traveling from Brisbane to singapore then to thailand in August should be ok hope.

  • Leanne

    says:

    I am leaving in 5/4 to Rome and my flight has been cancelled am I entitled to a refund as I haven’t changed my mind you have, also my return flight from Germany has been cancelled

  • Navleen Sehgal

    says:

    Same is the case with me , I booked 4 tickets to India for March, but have to pay $260 per ticket for cancellation..
    Singapore Airlines should consider the situation and waive the cancellation fees.

  • dani

    says:

    I am meant to travel to japan in May , booked in September last year through travel agent.
    For me to get a date change will be costing me around $365 PP as their cancelled flights don’t include my dates.
    Singapore airlines should be looking at waiving all fees. it’s not fair.

  • Bill

    says:

    Me & my Family of 8 are flying to London 27th June 2020 Information please

  • David Jones

    says:

    We have to support our Australian government non essential travel advice . We would request a travel credit to use later when covid 19 has passed. Cmon Singapore airlines support the end users ie Phuket tourism

  • Anthony Ajduk

    says:

    Do the right thing Singapore Airlines, we are due to fly Singapore-New York on 3rd May. New York is closing down, you should allow all tickets (even non-refundable) to be cancelled without penalty or a credit with a 2 year expiry. You need to be responsible and fair, these times are unprecedented and you are not going to win any votes by making people incur penalties at this time. If I lose my fare with you I can guarantee I will never fly with you again.

    • Jo

      says:

      Did you get your money back? My elderly father 87, has over $7000AUD in two business class flights and he has seen about $300 in airport taxes returned. No respect for the elderly, they should be put out of business.

  • Linda Colless

    says:

    We are to fly from Brisbane to London on May 3 Flight Number 246 when Covid 19 is supposed to peak in the UK, yet our flight has not been cancelled, while most others have been. Why are some passengers being penalized while others are allowed to make changes or get refunds?

  • Singapore ?? airline are as greedy a you get in a time of uncertainty and lm sure travellers will make them pay when time rights itself .. l personally will never fly with the company again if the don’t reconsider waiving fees lm sure it will be detrimental to the airline when time rights this unfortunate time in our lives .. Singapore airlines take leaf out of Qantas’s book and waive fees and offer people travel vouchers and you will find people will come back

    • Swee Swaby

      says:

      My flight SQ 246 depart from Brisbane on 7th of May 2020 and then SQ308 from Singapore to London on 8th of May 2020 at 09.00.
      Can you please tell me are my flights definitely in service? They have been confirmed and I need assistance.

  • John Freney

    says:

    I’am leaving bangkok for Brisbane on the 24rh March ,my ticket is a return and I have read many conflicting stories about waivers,credits or refunds.Can I get my return date altered at no expense to myself as I ‘am confused like many as to the unclear postings
    What are my chances of trying to change details in bangkok or Brisbane airport?

  • J.B. Semrau

    says:

    J.B Semrau Mar 20/2020 Flight No. SQ 222 on the 31 of May 2020 from Sydney via Singapore, Zurich to Bremen/Germany booked through Jetabroad on the 20 Dec. 2019,return on 09 Oct. 2020 from Bremen via Munich,Singapore to Sydney. I send an Email to Jetabroad and found out I got blocked. Next I rang Singapore Air, got a Tape recording: Female voice, English not so good, talking a million miles an hour, cold not make much sense out of it. I don’t thing, that by the end of May things will improve. I am willing to take a voucher and fly next year in May. I still got a few flights in me, but if a get penalised with canceling fee it won’t be with Singapore Airline.

  • Maria Moore

    says:

    I want to cancel my flight but Singapore airlines will charge me and will not refund. This is disgraceful and I honestly will have nothing more to do with this airline when this is all over.

  • palmer francis

    says:

    Yes we are flying 18 July business class we always fly with Singapore airlines. We are flying to Singapore then another Singapore flight to Bangkok, then another flight with Bangkok Air to Trat . If we do not get a refund or a open ended ticket we will never fly with them again. Have flown with them past 12 years every year.

    • Jo

      says:

      Did you receive a refund? I am trying to get one for my elderly father of 87, 2 business class fares return March/April and can’t get an honest answer anyway, just getting the run around.

  • CARMEL SHANNON

    says:

    My self and girlfriend where to fly out last night on Singapore Airlines 11.35pm on Flight SQ218 connecting with Flight SQ176 to Hanoi to start our 12 day trip of a life time to Vietnam. THESE FLIGHT DID NOT GO) WE DIDNT CANCEL WE WERE RESCHEDULED . We have also been charged $650 reinstatement fee by Singapore Airlines We also are very disappointed and this does nothing for the customer service from Singapore Airlines to look after their customer for the future. If this is not waived REMEMBER for every one of us we tell 10 people they tell ten people and so on it goes
    so looking forward to hearing in due course that the $650 has been waived. WE HAVE REBOOKED TOUR in April 2021.

    CARMEL SHANNON AND LYN CHAPMAN

    • Jo

      says:

      Did your fee get waived? My elderly father, 87, has paid SIA over $7000AUD for two business class flights and we have been left hanging with only airport taxes refund. THis airline is a joke and should go broke.

  • Swee Swaby

    says:

    My flight SQ246 leave Brisbane on 7th of May 2020 to Singapore, transits in Singapore Changi airport on 8th of May 2020 at 05.45, connect flight SQ308 from Singapore to London at 09.00. Can you please tell me is my flights definitely in service? My flights are confirmed and I have also booked assistance with my flights. I look forward to hearing from you.
    Many thanks

  • Rasikbhai K. Joshi

    says:

    My flight from Melbourne to Mumbai (India) on dt. 24 April 2020. Kindly guide me how can I change my dates. When the flight will schedule to run? kindly guide me before 24 April so I can make change. I am senior citizen aged 64 years. Reply me my email address is [email protected].i request kindly reply urgently. I am waiting your favourable reply.

  • Rasikbhai K. Joshi

    says:

    My ticket from Melbourne to Mumbai on 24 April
    Kindly advice me when the flight will start. How to change my date. Reply urgently.

  • Gwen

    says:

    Three in our family have booked to travel on 24th June from Brisbane to London. Our destinations at the UK end are cancelling (ferries, some accommodation). Were told today that it will cost over $2800 to cancel the tickets. An open ticket was offered but this was a once-off opportunity to meet with all our adult children and have a family trip. I can’t believe that they are not waiving cancellation fees when it is obvious that the trip as planned cannot proceed. This was our first flight with Singapore Airlines and at this stage it will be our last. If they had done the right thing I believe we would have felt gratitude and been keen to fly with them at any time. Very disappointing. Also a lesson to never book through an online agency.

Leave a Comment to Jo Cancel

Your email address will not be published. Required fields are marked *

Australian Singapore Airlines flights among 670 coronavirus cancellations

written by Adam Thorn | February 18, 2020

Flights departing from Sydney, Melbourne, Brisbane and Perth are among 670 cancelled by Singapore Airlines due to the coronavirus outbreak.

Reduced demand caused by the virus will see 96 routes affected from 3 March to 31 May and includes subsidiary SilkAir.

Advertisement
Advertisement

The action follows an earlier announcement of reduced flights to Hong Kong as well as widescale disruption to other Asian brands such as Cathay Pacific, Asiana and Hong Kong Airlines.

A Singapore Airlines statement simply said, “Affected customers will be notified and re-accommodated onto other flights.”

A file image of a Singapore Airlines A350-900 at Melbourne. (Rob Finlayson)
A file image of a Singapore Airlines A350-900 at Melbourne. (Rob Finlayson)

Other destinations affected include services to Los Angeles, Frankfurt, Paris, Tokyo, Jakarta, Mumbai and Seoul.

A full list of cancellations can be viewed on the airline’s website here.

PROMOTED CONTENT

Singapore Airlines advised those who booked flights in the autumn to continue to check its website and Facebook page. It added that those who booked a ticket through a travel agency should contact their agent for assistance.

The announcement comes after Singapore Airlines earlier announced cuts to flights from Singapore to China and Hong Kong. Specifically, the Hong Kong stopover between Singapore and San Francisco will be scrapped between 17 February and 28 March.

It follows a string of other cancellations and disruption affecting fellow Asian airlines.

Hong Kong’s Cathay Pacific has scaled back flights, including the bulk of its mainland China network, and also took the drastic action of appealing to its 27,000 staff to take three weeks unpaid leave between March and the end of June.

Rival Hong Kong Airlines, meanwhile, has cut 400 jobs and forced staff to choose between working part-time or taking unpaid leave for two months.

Latest estimates by the Chinese government show more than 70,000 people have the disease, while 1,800 have died.

Steer your own in-flight experience – available on print and digital Whether our classic glossy magazine in your letterbox, daily news updates in your inbox, peeling back a few layers in the podcast or our monthly current affair reports, you can count on us to keep you up to date. Sign up today for just $99.95 for more exclusive offers here. Subscribe now at australianaviation.com.au.

24 Comments

  • Tom

    says:

    Dont know what is the point of this article???? It doesn’t tell us anything we can’t already find on the website!!!! What flights are canned? Also its Singapore AirLINES not Singapore Air!

  • Daksha

    says:

    Then why is SingaporeAir charging cancellations fees if Aus$260 ? If it can’t guarantee passengers safety. I m seiner citizen and fall in high risk category. So have concerns for my well being. I m booked to travel to India on 21 st March. I really hope you show consideration. Thank

  • Shane FENECH

    says:

    So this ban is only til May then the airlines will fly I am traveling from Brisbane to singapore then to thailand in August should be ok hope.

  • Leanne

    says:

    I am leaving in 5/4 to Rome and my flight has been cancelled am I entitled to a refund as I haven’t changed my mind you have, also my return flight from Germany has been cancelled

  • Navleen Sehgal

    says:

    Same is the case with me , I booked 4 tickets to India for March, but have to pay $260 per ticket for cancellation..
    Singapore Airlines should consider the situation and waive the cancellation fees.

  • dani

    says:

    I am meant to travel to japan in May , booked in September last year through travel agent.
    For me to get a date change will be costing me around $365 PP as their cancelled flights don’t include my dates.
    Singapore airlines should be looking at waiving all fees. it’s not fair.

  • Bill

    says:

    Me & my Family of 8 are flying to London 27th June 2020 Information please

  • David Jones

    says:

    We have to support our Australian government non essential travel advice . We would request a travel credit to use later when covid 19 has passed. Cmon Singapore airlines support the end users ie Phuket tourism

  • Anthony Ajduk

    says:

    Do the right thing Singapore Airlines, we are due to fly Singapore-New York on 3rd May. New York is closing down, you should allow all tickets (even non-refundable) to be cancelled without penalty or a credit with a 2 year expiry. You need to be responsible and fair, these times are unprecedented and you are not going to win any votes by making people incur penalties at this time. If I lose my fare with you I can guarantee I will never fly with you again.

    • Jo

      says:

      Did you get your money back? My elderly father 87, has over $7000AUD in two business class flights and he has seen about $300 in airport taxes returned. No respect for the elderly, they should be put out of business.

  • Linda Colless

    says:

    We are to fly from Brisbane to London on May 3 Flight Number 246 when Covid 19 is supposed to peak in the UK, yet our flight has not been cancelled, while most others have been. Why are some passengers being penalized while others are allowed to make changes or get refunds?

  • Singapore ?? airline are as greedy a you get in a time of uncertainty and lm sure travellers will make them pay when time rights itself .. l personally will never fly with the company again if the don’t reconsider waiving fees lm sure it will be detrimental to the airline when time rights this unfortunate time in our lives .. Singapore airlines take leaf out of Qantas’s book and waive fees and offer people travel vouchers and you will find people will come back

    • Swee Swaby

      says:

      My flight SQ 246 depart from Brisbane on 7th of May 2020 and then SQ308 from Singapore to London on 8th of May 2020 at 09.00.
      Can you please tell me are my flights definitely in service? They have been confirmed and I need assistance.

  • John Freney

    says:

    I’am leaving bangkok for Brisbane on the 24rh March ,my ticket is a return and I have read many conflicting stories about waivers,credits or refunds.Can I get my return date altered at no expense to myself as I ‘am confused like many as to the unclear postings
    What are my chances of trying to change details in bangkok or Brisbane airport?

  • J.B. Semrau

    says:

    J.B Semrau Mar 20/2020 Flight No. SQ 222 on the 31 of May 2020 from Sydney via Singapore, Zurich to Bremen/Germany booked through Jetabroad on the 20 Dec. 2019,return on 09 Oct. 2020 from Bremen via Munich,Singapore to Sydney. I send an Email to Jetabroad and found out I got blocked. Next I rang Singapore Air, got a Tape recording: Female voice, English not so good, talking a million miles an hour, cold not make much sense out of it. I don’t thing, that by the end of May things will improve. I am willing to take a voucher and fly next year in May. I still got a few flights in me, but if a get penalised with canceling fee it won’t be with Singapore Airline.

  • Maria Moore

    says:

    I want to cancel my flight but Singapore airlines will charge me and will not refund. This is disgraceful and I honestly will have nothing more to do with this airline when this is all over.

  • palmer francis

    says:

    Yes we are flying 18 July business class we always fly with Singapore airlines. We are flying to Singapore then another Singapore flight to Bangkok, then another flight with Bangkok Air to Trat . If we do not get a refund or a open ended ticket we will never fly with them again. Have flown with them past 12 years every year.

    • Jo

      says:

      Did you receive a refund? I am trying to get one for my elderly father of 87, 2 business class fares return March/April and can’t get an honest answer anyway, just getting the run around.

  • CARMEL SHANNON

    says:

    My self and girlfriend where to fly out last night on Singapore Airlines 11.35pm on Flight SQ218 connecting with Flight SQ176 to Hanoi to start our 12 day trip of a life time to Vietnam. THESE FLIGHT DID NOT GO) WE DIDNT CANCEL WE WERE RESCHEDULED . We have also been charged $650 reinstatement fee by Singapore Airlines We also are very disappointed and this does nothing for the customer service from Singapore Airlines to look after their customer for the future. If this is not waived REMEMBER for every one of us we tell 10 people they tell ten people and so on it goes
    so looking forward to hearing in due course that the $650 has been waived. WE HAVE REBOOKED TOUR in April 2021.

    CARMEL SHANNON AND LYN CHAPMAN

    • Jo

      says:

      Did your fee get waived? My elderly father, 87, has paid SIA over $7000AUD for two business class flights and we have been left hanging with only airport taxes refund. THis airline is a joke and should go broke.

  • Swee Swaby

    says:

    My flight SQ246 leave Brisbane on 7th of May 2020 to Singapore, transits in Singapore Changi airport on 8th of May 2020 at 05.45, connect flight SQ308 from Singapore to London at 09.00. Can you please tell me is my flights definitely in service? My flights are confirmed and I have also booked assistance with my flights. I look forward to hearing from you.
    Many thanks

  • Rasikbhai K. Joshi

    says:

    My flight from Melbourne to Mumbai (India) on dt. 24 April 2020. Kindly guide me how can I change my dates. When the flight will schedule to run? kindly guide me before 24 April so I can make change. I am senior citizen aged 64 years. Reply me my email address is [email protected].i request kindly reply urgently. I am waiting your favourable reply.

  • Rasikbhai K. Joshi

    says:

    My ticket from Melbourne to Mumbai on 24 April
    Kindly advice me when the flight will start. How to change my date. Reply urgently.

  • Gwen

    says:

    Three in our family have booked to travel on 24th June from Brisbane to London. Our destinations at the UK end are cancelling (ferries, some accommodation). Were told today that it will cost over $2800 to cancel the tickets. An open ticket was offered but this was a once-off opportunity to meet with all our adult children and have a family trip. I can’t believe that they are not waiving cancellation fees when it is obvious that the trip as planned cannot proceed. This was our first flight with Singapore Airlines and at this stage it will be our last. If they had done the right thing I believe we would have felt gratitude and been keen to fly with them at any time. Very disappointing. Also a lesson to never book through an online agency.

Leave a Comment to Jo Cancel

Your email address will not be published. Required fields are marked *

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