Singapore Airlines and SilkAir merger progresses with website integration

written by australianaviation.com.au | April 5, 2019
An image of SilkAir and Singapore Airlines aircraft side-by-side. (Wikimedia Commons/mailer_diablo)
An image of SilkAir and Singapore Airlines aircraft side-by-side. (Wikimedia Commons/mailer_diablo)

The eventual retirement of the SilkAir brand has taken a very public step forward with visitors to the carrier’s website now directed to that of parent Singapore Airlines.

Those heading to www.silkair.com website now receive a message saying, “Your journey with SilkAir continues on Singapore Airlines”.

“As this website has been integrated with the Singapore Airlines website, all SilkAir bookings and online check-ins will be seamlessly managed on singaporeair.com,” the website says. “We look forward to serving you there.”

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The user is then presented with the www.singaporeair.com home page. The change took place this week.

A screenshot of the redirection message on the Silkair website. (SilkAir/Singapore Airlines)
A screenshot of the redirection message on the Silkair website. (SilkAir/Singapore Airlines)

In May 2018, Singapore Airlines announced plans to bring its wholly-owned unit SilkAir under the main Singapore Airlines brand.

SilkAir would also undergo a cabin refurbishment program that comprised upgrading the business class cabin with lie-flat seats and installing seat-back inflight entertainment in both business and economy.

The cabin upgrades, at a cost of S$100 million, were due to begin in 2020 and result a more consistent product across the SilkAir narrowbody fleet and the widebody aircraft operated by Singapore Airlines.

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The company said at the time no timeline would be given for when the two airlines would be merged. This would occur when a sufficient number of aircraft have been fitted with the new cabin products.

The coming together of SilkAir and Singapore Airlines is being managed by a dedicated project management office.

In November 2018, Singapore Airlines chief executive Goh Choon Phong said at the airline group’s fiscal 2019 half year results that the integration of the commercial units between SilkAir and SIA had been completed.

SilkAir flies to two destinations in Australia from its Singapore hub. Nonstop flights to Darwin began in March 2012, with Carins launched in May 2015.

Silkair Boeing 737-800 9V-MGJ at Cairns Airport. (Cairns Airport/Youtube)
Silkair Boeing 737-800 9V-MGJ at Cairns Airport. (Cairns Airport/Youtube)

The regional carrier, which has fleet of Airbus A319/320 and Boeing 737-800/MAX 8 aircraft, has an important role in the SIA group’s network, given it is are able to serve secondary cities in the Asia-Pacific within about six and a half hours flight time from Singapore more economically and with an appropriate level of capacity than Singapore Airlines’ all-widebody fleet.

(The Airbus aircraft are being withdrawn as SilkAir moves to an all-Boeing operation.)

And many SilkAir destinations are markets where it is difficult to generate high loads on a year-round basis but are important to maintain because of their role in the overall SilkAir/Singapore Airlines network, particularly as passengers are often connecting onto Singapore Airlines’ long-haul routes.

The announcement Silkair would be folded into Singapore Airlines’ operations appeared the logical conclusion following efforts on having a closer integration between the two carriers in recent times, including selling connecting itineraries, coordinating on joint pricing and optimising flight schedules for maximum network connectivity.

Indeed, Silkair, Singapore Airlines and the SIA-owned low-cost carrier Scoot have been transferring routes between each other to ensure the right product was on the right route based on market conditions. The three airlines have also begun selling tickets involving connections of each other’s flights.

The Silkair brand has been in operation since 1992. However, the airline began in 1989 as Tradewinds The Airline.

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Singapore Airlines and SilkAir merger progresses with website integration Comment

  • JiLu

    says:

    I love SIA

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