All In The Details

How Qantas Created A New Standard In Business Class

Business class has never been so important to airlines, both domestically and internationally. On many routes, the corporate dollar and the high value leisure traveller make the difference between a loss or mild profit and true success.

With both Qantas and Virgin Australia in the middle of installing a new generation of fully flat business class products with direct aisle access for every passenger, Australian Aviation sat down across an Airbus A380 business class sofa with Phil Capps, Qantas’s head of customer product and service development, to talk about how the seat came into being, how it’s performing, and the hopes the airline has for its future.