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CASA appoints new industry complaints commissioner

written by australianaviation.com.au | October 1, 2015

 

The Civil Aviation Safety Authority (CASA) has appointed a new industry complaints commissioner.

The new commissioner, Jonathan Hanton, started in his new role earlier this week, CASA said.

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“CASA’s industry complaints commissioner can be used by people in the aviation community or the general public to lodge complaints about the regulator’s action or behaviour,” CASA said.

“Complaints can be made about decisions and administrative actions or services provided by CASA staff, delegates or authorised persons which are considered to be wrong, unjust, unlawful, discriminatory or unfair.”

A qualified lawyer, Hanton was previously an ombudsman at the United Kingdom’s Financial Ombudsman Service and a senior investigator at the New Zealand Banking Ombudsman’s office.

Hanton reports to the CASA board.

PROMOTED CONTENT

New Civil Aviation Safety Authority (CASA) industry complaints commissioner Jonathan Hanton. (CASA)

CASA set up the office of the industry complaints commissioner in 2006.

Meanwhile, CASA has opened applications for those seeking a grant to support their formal research on topics related to improving aviation safety in Australia.

CASA said it was “particularly interested” in receiving grant proposals on aviation safety issues with heliports; aviation safety issues with aerodromes and buildings in Australia; and aviation medicine clinical standards evidence base.

“The research grant program is designed to support research activities that promote Australia’s civil aviation safety policy objectives and add to the body of knowledge about aviation safety in Australia,” CASA said.

“Grants for research may include financial or in-kind support such as information materials, communication collateral and CASA staff participation.”

The deadline for the first round of applications is 5pm Wednesday October 28.

More details can be found on the CASA website.

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CASA appoints new industry complaints commissioner

written by australianaviation.com.au | October 1, 2015

 

The Civil Aviation Safety Authority (CASA) has appointed a new industry complaints commissioner.

The new commissioner, Jonathan Hanton, started in his new role earlier this week, CASA said.

Advertisement
Advertisement

“CASA’s industry complaints commissioner can be used by people in the aviation community or the general public to lodge complaints about the regulator’s action or behaviour,” CASA said.

“Complaints can be made about decisions and administrative actions or services provided by CASA staff, delegates or authorised persons which are considered to be wrong, unjust, unlawful, discriminatory or unfair.”

A qualified lawyer, Hanton was previously an ombudsman at the United Kingdom’s Financial Ombudsman Service and a senior investigator at the New Zealand Banking Ombudsman’s office.

Hanton reports to the CASA board.

PROMOTED CONTENT

New Civil Aviation Safety Authority (CASA) industry complaints commissioner Jonathan Hanton. (CASA)

CASA set up the office of the industry complaints commissioner in 2006.

Meanwhile, CASA has opened applications for those seeking a grant to support their formal research on topics related to improving aviation safety in Australia.

CASA said it was “particularly interested” in receiving grant proposals on aviation safety issues with heliports; aviation safety issues with aerodromes and buildings in Australia; and aviation medicine clinical standards evidence base.

“The research grant program is designed to support research activities that promote Australia’s civil aviation safety policy objectives and add to the body of knowledge about aviation safety in Australia,” CASA said.

“Grants for research may include financial or in-kind support such as information materials, communication collateral and CASA staff participation.”

The deadline for the first round of applications is 5pm Wednesday October 28.

More details can be found on the CASA website.

Steer your own in-flight experience – available on print and digital Whether our classic glossy magazine in your letterbox, daily news updates in your inbox, peeling back a few layers in the podcast or our monthly current affair reports, you can count on us to keep you up to date. Sign up today for just $99.95 for more exclusive offers here. Subscribe now at australianaviation.com.au.

Leave a Comment

Your email address will not be published. Required fields are marked *

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