Perth Airport has introduced new technology from travel technology provider Amadeus that will allow airlines to offer new checkin options for travellers.
In addition to giving passengers and airlines more ways to check in, the Amadeus Airport Common Use Service (ACUS) is also expected to offer cost savings for the airport and its airline customers.
Amadeus says the cloud-based technology means the checkin process can move from behind a desk, with staff able to issue boarding passes from a mobile phone or tablet while roaming the terminal or even from outside the airport. There are also benefits from ground handlers and baggage processing.
Perth Airport executive general manager for operations and customer experience Rowan Chalmers says ACUS will improve the checkin process for passengers and is part of $1 billion in infrastructure spending at the airport.
“The advanced systems we are delivering with Amadeus will provide a higher level of customer experience,” Chalmers said in a statement on Wednesday.
“Moving to the Amadeus cloud-based common use system means we will be able to cut passenger processing costs by more than 25 per cent for our airline partners. That was a key consideration when selecting this new and innovative system.”
Perth is the first airport in the Asia-Pacific region to take up the Amadeus ACUS technology.
Australian Airports Association chief executive Caroline Wilkie said technology was enabling airports to introduce more flexible services for passengers and airlines.
“As Australian airports continue to handle ever increasing numbers of passengers and aircraft movements, their adoption of innovative technology solutions will help in providing a better experience for passengers while also meeting the operational needs of their airline customers,” Wilkie said in a statement.
Amadeus head of airport IT John Jarrell welcomed the investment by Perth Airport in the ACUS platform.
“Airports across the world are under pressure to think differently in order to handle increasingly significant numbers of passengers, and modern technology has a huge role to play,” Jarrell said.
“The deployment of ACUS is only the beginning of our partnership with Perth Airport, and we look forward to continuing to work closely together.”
Tigerair Australia recently equipped its airport staff with tablet devices that have the Max Airport by Levarti app installed to roam the terminal and assist passengers, which reduces the queueing time to check in or drop bags off.
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