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Both Virgin Australia and Qantas need to manage passenger expectations with their differing A330 products. seth jaworski
Meeting expectations
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Varying product means a varying passenger experience
2013 is set to be a year of improved flights for passengers travelling between Perth and Sydney or Melbourne, with both Qantas and Virgin Australia scheduling all-Airbus A330 services between WA and the two east coast cities.
Virgin is already all-A330 between Melbourne and Perth, Qantas is planning both Melbourne and Sydney for May, and Virgin will launch Sydney-Perth on an as-yet-undisclosed date, likely once its sixth A330 arrives in April.
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