Jetstar announces SMS check-in

written by | May 24, 2011

Jetstar has rolled out the final stage of its “100 percent” passenger self service check-in across its domestic network with the announcement of a new SMS boarding pass service.

The new check-in feature will add to Jetstar’s existing self service kiosks and web check-in offering for passengers, with all three functions soon to be available at Jetstar’s 18 domestic ports throughout Australia and New Zealand. In addition, a new Automatic Check-in service will allow passengers to “pre-enrol” for check-in and receive either an SMS boarding pass or boarding pass via email 24-hours before their nominated flight.

“The full implementation of our self service initiatives is anticipated to boost uptake of self-service options closer to 100 per cent across our network,” Jetstar CEO Bruce Buchanan said in a statement. “Our new SMS boarding passes, kiosks and automated check-in options are delivering practical and innovative solutions that will add greater control and save time at increasingly busy airports.”


But passengers still wishing to use a traditional check-in counter are set to be charged “a small fee” by Jetstar, with that fee not to be introduced until November 1 while the airline’s self-service option is fully implemented. According to Jetstar, around 75 per cent of the airline’s domestic flyers already use their Web Check-in or Self Service Kiosks. Recent customer trials of the SMS boarding pass predict a further increased uptake of 10 per cent for passengers choosing a self service check-in option.

Did you know that Australian Aviation Magazine comes digitally? Subscribe to Australian Aviation’s digital magazine for just $59.95 a year! Our app is available on mobile, tablet and PC devices! Subscribe now at

Each day, our subscribers are more informed with the right information.

SIGN UP to the Australian Aviation magazine for high-quality news and features for just $99.95 per year