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VB reaches settlement with Navitaire over 2010 system outage

written by australianaviation.com.au | April 6, 2011
photo - Seth Jaworski

Virgin Blue has announced it has reached a “mutually satisfactory agreement” with IT company Navitaire over the airline’s booking system collapse in September last year.

According to the airline the “terms of the settlement were confidential”.

A computer glitch with Navitaire’s ‘NewSkies’ booking system threw the airline into turmoil for 11 days during September last year, with Virgin Blue check-in staff having to manually process passengers until a fix was found, resulting in multiple flight delays and cancellations at airports across Australia.

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Virgin has estimated that the glitch cost it up to $20 million in pre-tax earnings for the first half of the current financial year.

25% off starts now! Australian Aviation magazine Cyber Monday sale is now live. Have the very best of Australian Aviation’s annual print and digital subscription. This includes every In Focus and Behind the Lens digital magazine, special coverage, exclusive photos and editions you may have miss. Subscribe now at australianaviation.com.au.

VB reaches settlement with Navitaire over 2010 system outage

written by australianaviation.com.au | April 6, 2011
photo - Seth Jaworski

Virgin Blue has announced it has reached a “mutually satisfactory agreement” with IT company Navitaire over the airline’s booking system collapse in September last year.

According to the airline the “terms of the settlement were confidential”.

A computer glitch with Navitaire’s ‘NewSkies’ booking system threw the airline into turmoil for 11 days during September last year, with Virgin Blue check-in staff having to manually process passengers until a fix was found, resulting in multiple flight delays and cancellations at airports across Australia.

Advertisement
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Virgin has estimated that the glitch cost it up to $20 million in pre-tax earnings for the first half of the current financial year.

25% off starts now! Australian Aviation magazine Cyber Monday sale is now live. Have the very best of Australian Aviation’s annual print and digital subscription. This includes every In Focus and Behind the Lens digital magazine, special coverage, exclusive photos and editions you may have miss. Subscribe now at australianaviation.com.au.

VB reaches settlement with Navitaire over 2010 system outage

written by australianaviation.com.au | April 6, 2011
photo - Seth Jaworski

Virgin Blue has announced it has reached a “mutually satisfactory agreement” with IT company Navitaire over the airline’s booking system collapse in September last year.

According to the airline the “terms of the settlement were confidential”.

A computer glitch with Navitaire’s ‘NewSkies’ booking system threw the airline into turmoil for 11 days during September last year, with Virgin Blue check-in staff having to manually process passengers until a fix was found, resulting in multiple flight delays and cancellations at airports across Australia.

Advertisement
Advertisement

Virgin has estimated that the glitch cost it up to $20 million in pre-tax earnings for the first half of the current financial year.

25% off starts now! Australian Aviation magazine Cyber Monday sale is now live. Have the very best of Australian Aviation’s annual print and digital subscription. This includes every In Focus and Behind the Lens digital magazine, special coverage, exclusive photos and editions you may have miss. Subscribe now at australianaviation.com.au.

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