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VB reaches settlement with Navitaire over 2010 system outage

written by australianaviation.com.au | April 6, 2011
photo - Seth Jaworski

Virgin Blue has announced it has reached a “mutually satisfactory agreement” with IT company Navitaire over the airline’s booking system collapse in September last year.

According to the airline the “terms of the settlement were confidential”.

A computer glitch with Navitaire’s ‘NewSkies’ booking system threw the airline into turmoil for 11 days during September last year, with Virgin Blue check-in staff having to manually process passengers until a fix was found, resulting in multiple flight delays and cancellations at airports across Australia.

Virgin has estimated that the glitch cost it up to $20 million in pre-tax earnings for the first half of the current financial year.

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