SITA says passengers increasingly want seamless travel and more control over their travel experience, with digital technology able to deliver both.
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Melbourne Airport plans to roll out new checkin and baggage drop kiosks throughout its terminals as part of a contract extension with air travel technology provider SITA.
Tracking baggage at various points throughout the journey has led to the rate of mishandled bags falling by up to 66 per cent, a SITA report has found.
Air travel technology provider SITA says it is continuing to talk with the Australian government about further measures to streamline the arrivals and departures process for international travellers.
Air travel technology provider SITA says travellers are increasingly turning to online and mobile services for every stage of the journey.