Air travel technology provider SITA has won a contraction extension from Gold Coast Airport to supply the technology that powers its passenger and baggage facilities until 2024.
Airlines and airports are expected to spend some US$61.4 billion on information technology and telecom in calendar 2019, new figures show.
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SITA says passengers increasingly want seamless travel and more control over their travel experience, with digital technology able to deliver both.
Tracking baggage at various points throughout the journey has led to the rate of mishandled bags falling by up to 66 per cent, a SITA report has found.
Air travel technology provider SITA says travellers are increasingly turning to online and mobile services for every stage of the journey.
Melbourne Airport plans to roll out new checkin and baggage drop kiosks throughout its terminals as part of a contract extension with air travel technology provider SITA.