Australian Aviation
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Qantas invests $80m into fixing customer ‘pain points’
The investment, funded from the Flying Kangaroo’s profits, is in addition to $150 million that has already been budgeted, and comes not long after new CEO Vanessa Hudson recorded a video apology to customers for the airline’s recent missteps.
Read moreNinth Rex 737 arrives in Australia
/Registered VH-8JS, the plane touched down at just after 10pm on Friday in Brisbane after a ferry flight from Singapore, where it had undergone repainting and heavy maintenance. The nine-year-old aircraft formerly operated for SilkAir as 9V-MGB.
Read moreRex blames Qantas pilot poaching for service cuts
/ | 1 Comment on Rex blames Qantas pilot poaching for service cutsThe cuts will begin on 30 October and include services from Sydney to Orange, Port Macquarie and Coffs Harbour.
Read moreVirgin extends COVID credit deadline to June 2025
/It significantly follows Qantas scrapping its own deadline entirely and Rex going further by automatically putting the money back into customers’ bank accounts.
Read moreBlack Sky Aerospace wins at Australian Defence Industry Awards
/The gala event – held by Australian Aviation’s sister brand Defence Connect – saw 30 trophies presented and included an address by the Ukrainian Ambassador to Australia, Vasyl Myroshnychenko.
Read more‘We have let you down in many ways’: New Qantas CEO says sorry
/ | 2 Comments on ‘We have let you down in many ways’: New Qantas CEO says sorryVanessa Hudson admitted in a video message that the Flying Kangaroo has not “delivered the way [it] should have”, and pledged to overhaul customer policies, make Qantas more passenger-friendly and rebuild Australians’ trust in the national carrier.
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