Backed by more than 30 years as a trusted aviation and critical services provider, Babcock delivers tailored, reliable and responsive end-to-end solutions for customers throughout Australia.
“As the leading provider of rotary wing aviation services in Australia, Babcock is trusted by emergency services, law enforcement and government agencies to provide the assets, technical know-how and personnel to support their critical operations,” said Darren Moncrieff, Babcock Australasia’s managing director – aviation and critical services.
Babcock’s fleet of rotary wing aircraft play an integral role in delivering world-class emergency aeromedical response, patient care and recovery from remote and challenging environments across Queensland, South Australia and Victoria.
“We have a fleet of ambulance-configured helicopters, which support emergency medical situations in rural and remote regions, where it is difficult to use other means of transport,” said Moncrieff. “These include responding to traffic accidents, remote aeromedical evacuation, rescues and emergency transport between hospitals.”
At the centre of Babcock’s operations is an enterprise management approach, which is inclusive of customers, suppliers and end-users. Through this approach, Babcock delivers the services of a prime contractor and fosters a strong, sustainable and innovative partnership model. The result is industry-leading emergency services capabilities.
“We have the experience, track record and domain knowledge to lead an enterprise management solution for the benefit of our customers,” said Moncrieff. “Bringing together solutions that are the best fit for our customers, we integrate internal and external training, ground support, fixed wing capabilities and remotely piloted and autonomous systems (RPAS) with our own rotary wing capabilities.”
Through this model, Babcock is able to include partners that are preferred by customers or selected through the company’s rigorous evaluation processes. The model draws on Babcock’s proven capability in mission planning, aircraft operations, asset management, engineering and training for critical capabilities and infrastructure for government, military and commercial customers.
“We know that success for our customers is dependent upon effective collaboration between all parties involved,” said Moncrieff. “Central to Babcock’s overarching strategy is how we work most effectively with customers, stakeholders and partners through alignment with ISO 44001 standard for collaborative business relationships.”
As part of the company’s long and successful partnership with Ambulance Victoria, Babcock delivers mission-critical helicopter emergency medical services (HEMS) and search and rescue (SAR) operations 365 days a year with on-call rapid response times to the rural, regional, and metropolitan Victoria.
“Babcock pilots and aircrew officers work in a close-knit team with Ambulance Victoria’s Mobile Intensive Care Ambulance (MICA) flight paramedics,” said Moncrieff. “We also provide qualification training to pilots, aircrew and engineers as well as specialist aeromedical crew role training to MICA paramedics.”
Testament to the strong collaboration and partnership between the two organisations, Babcock and Ambulance Victoria recently achieved a significant in-service milestone, with its AW139 helicopter fleet exceeding 20,000 flying hours after just five years.
This same collaborative approach has also been demonstrated in the mission-critical contracts that Babcock manages and operates in Queensland and South Australia. “Our collaborative approach ensures customer benefits are realised through improved aircraft availability, standardised procedures and integrated training protocols to increase safety outcomes,” said Moncrieff.
Increasingly, the state-of-the-art Leonardo AW139 twin engine helicopter has become an important component of Babcock’s growing rotary wing capability. A new AW139, extensively modified in Australia for HEMS and SAR tasking, has recently entered service, bringing enhanced capability to the RACQ Capricorn Rescue’s aeromedical services.
Babcock operates, crews and maintains the new aircraft on behalf of Capricorn Rescue from the Rockhampton base in Central Queensland. “The new AW139 represents a lot of hard work and forward-thinking and undoubtedly brings with it a quantum leap in capability and technology,” said Moncrieff.
Committed to its clients’ service delivery and success in the long-term, Babcock continues to focus on customer outcomes. “Leveraging best practice from our local supply chain partners, combined with our own evolved processes, Babcock creates value through tailored solutions and sustainable client relationships,” said Moncrieff.