Qantas announced yet more cuts to its flying schedule on Monday morning, after Prime Minister Scott Morrison urged anyone arriving in the country to self-isolate for 14 days. As yet, the airline hasn’t released more specifics.
Earlier, Qantas and Jetstar introduced more flexibility for passengers to change their travel plans.
Now, customers with existing bookings on any domestic or international flight until 31 May 2020, who no longer wish to travel, can cancel their flight and retain the value of the booking as a travel credit voucher. This needs to be processed by 31 March 2020.
Meanwhile, customers making a new domestic or international booking can cancel their flight and retain the value of the booking as a Qantas travel credit or Jetstar travel voucher. This applies to bookings made from 10 March 2020 until 31 March 2020 for travel before 31 May 2020. This policy supersedes the previous policy to waive change fees announced on 10 March.
Qantas has advised customers to avoid calling its hotline and instead visit Manage Booking on Qantas.com, select ‘Cancel’ and then ‘Voucher’. Jetstar customers should go to Manage My Booking on Jetstar.com.
Qantas Group Chief Customer Officer Stephanie Tully said, “Following the introduction of increased travel restrictions from governments around the world, Qantas and Jetstar are introducing greater flexibility for customers booked on all domestic and international flights.
“We understand that some customers would prefer not to travel at the moment. We have removed the standard change fees, where it applies, and are giving customers the option to cancel their flight and receive a travel voucher that can be used anywhere on our network at a later date.
“Travel restrictions are being introduced by governments to contain the spread of the Coronavirus, not because of the risk of contracting the virus on a flight.
“Medical experts, including Australia’s Chief Medical Officer and the World Health Organisation, continue to advise that it continues to be safe to fly and the risk of contracting the Coronavirus on an aircraft remains low.”
More to follow…