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CASA embarks on restructure to improve service delivery

written by australianaviation.com.au | November 27, 2015

The Civil Aviation Safety Authority (CASA) is conducting an organisational restructure in an effort to improve its regulation of air safety and how it serves the aviation community.

CASA director of aviation safety Mark Skidmore said one of the key objectives of the major change in the organisation’s structure would be to reduce the time people and organisations spent dealing with the regulator.

There would also be a greater emphasis on online services in an effort to “streamline the application, processing and delivery of as many services as possible”. Moreover, the restructure would “streamline CASA’s senior management”.

There would be three main groups under a restructured CASA.

First, a stakeholder engagement group whose role would be to ensure the regulator’s communications with the aviation and broader community was consistent and that information was delivered effectively.


Second, an aviation group will “manage and deliver all collaboration and interaction with the aviation community. This includes entry control, surveillance, regulatory services, standards setting, regulatory development and regulatory implementation”, CASA said in a statement on Thursday.

Third, a sustainability group would provide internal and external support functions.

Skidmore said feedback from industry clearly showed the aviation safety watchdog’s had to improve its interaction with the aviation community at all levels.

“CASA has been consulting widely and often over the past year and now is the time to start delivering real change,” Skidmore said in a statement.

CASA Director of Aviation Safety Mark Skidmore AM (CASA)
CASA Director of Aviation Safety Mark Skidmore (CASA)

“This change in structure is a vital step in the process of renewing CASA so that our organisation meets the legitimate safety and regulatory needs of the aviation community while delivering the best possible aviation safety system for all Australians.

The restructure would be conducted in stages and was expected to be completed by the middle of 2016, CASA said.

Aviation groups have expressed frustration with the pace of change at CASA, with The Australian Aviation Associations’ Forum (TAAAF), saying in October the organisation was “being swamped by the damage being caused by legacy regulations only now coming into force”.

“New CASA regulations are threatening the viability of industry and especially general aviation operations, with millions of dollars required to be invested for no commensurate safety gains,” TAAAF said in a statement in October.

CASA is currently conducting a tour of Australia seeking feedback from the aviation community on its Flight Plan 2030, a statement of the organisation’s long-term strategic intent that is due to be published by the end of the 2015/16 financial year.

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Comments (2)

  • Ben


    It will be interesting if this streamlining a) actually reduces times and b) leads to a reduction in costs??

    Prime example will be the new MRS, given the candidate and the DAME have done all the work and if it ticks all the virtual boxes… issue the medical certificate electronically (then I can print more than one!) SURELY it can’t still cost $75??

    I’m amazed that they have the gall to charge $25 for a fax or email copy! What are the people in AvMed being paid an hour? If the time and effort taken to look up a medical, PDF it and attach to an email and press send = $25 of work then they must be on more than a senior A380 captain. All the reprint stuff is insane since it should just be part of our online system, you should just receive an email when a new certificate is available (medical, pilot or whatever) and just open the file and press print and cut it out yourself to fit the wallet!

  • Scott


    Oh phew… For a second there I thought this ‘restructure’ would be as damaging to the GA sector as every other restructure in the history of aviation…… How grateful I am to be reassured that its all going to be ok…. finally…! After 30 years dealing with a draconian monopoly regulator, I thought I was becoming a tad jaded at the endless morinic regulations that seem to impose higher standards than not only foreign regulators but the manufacturers themselves require, apparently money is no object with this mob…..

    Thankfully one day I’ll be too old to endulge my lifelong passion for aviation and it’ll all be over….. .

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