Close sidebar

Qantas introduces “simple” three click SMS check-in

written by | December 10, 2014

Qantas has begun rolling out new check-in functionality where passengers are sent a text message to their mobile device inviting them to check-in online.

“It means for the millions of smartphone users flying with Qantas, just by opening a text message or an email link, they’re only a few clicks away from completing check-in and receiving their boarding pass,” Qantas Domestic head of customer strategy Philip Capps said of the new auto check-in functionality.

“We know our customers value choice and flexibility so we have also designed auto check-in to include seat and flight change options, ensuring customers can tailor their journey and are effectively ‘ready to fly’ before leaving home or work,” Capps said.


Auto check-in launched on Wednesday for Sydney-Darwin, Sydney-Adelaide and Sydney-Perth flights, and will roll out in phases across the rest of the Qantas domestic network through into early 2015.

Qantas says passengers will still have the option to check-in at the airport using kiosks or customer service desks, as well as via the Qantas website and app.

How ‘auto check-in’ works:

Step 1: When booking a flight, customers will need to provide a mobile phone number. If not supplied, the email address attached to the booking will be used.

Step 2: On the day of travel or the night before, the customer will receive an SMS/email asking if they’re still planning to take the flight.


Step 3: After confirming they are not travelling with dangerous goods, customers will receive their boarding pass on their phone.  All other customers will be referred to a customer service agent at the airport to complete their check-in.

Customers wishing to check bags can simply scan their mobile boarding pass at the bag drop.

Source: Qantas

Fly into Spring with Australian Aviation’s latest print edition. Starting from $49.95 a year, you can read comprehensive coverage on all sectors of the industry to keep you in the loop. Get your hands on the subscription today. Subscribe now at

Qantas introduces “simple” three click SMS check-in Comment

  • Peter Hobbs


    Great work Qantas I used it today and it was amazing and effortless , that’s why I fly you guys!

Leave a Comment

Your email address will not be published. Required fields are marked *

Each day, our subscribers are more informed with the right information.

SIGN UP to the Australian Aviation magazine for high-quality news and features for just $99.95 per year