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Garuda receives top honours – again

written by australianaviation.com.au | September 12, 2013

Garuda is offering its award-winning service on more flights to Australia as it expands its regional and international network. (Rob Finlayson)

Building on its impressive return to the international stage through its Quantum Leap transformation strategy, Garuda Indonesia has been named winner in the ‘Best in Region: Asia and Australasia’ category at the Passenger Choice Awards 2013.

Garuda Indonesia ranked ahead of other leading airlines such as Singapore Airlines, Qantas Airways, Cathay Pacific, Air New Zealand and Pakistan Airlines which were also finalists in the ‘Best in Region: Asia and Australasia’ category.

The award, organised by the Airline Passenger Experience Association, is based on a a survey of passenger experiences on flights over 12 months between mid-2012 and the end of June this year.

Garuda Indonesia  CEO Emirsyah Satar said winning the award was the result of the hard work and commitment from all Garuda Indonesia employees to deliver the best quality service to its customers in an effort to realise its goal as a global player.

“Thanks to the strong commitment from the management and employees, Garuda Indonesia’s performance is gradually being recognised at international level. This achievement serves as a motivation for us to continuously improve our performance through the ‘Quantum Leap 2011 – 2015’ program, which will see the Garuda Indonesia Group becoming a five-star airline and operating 194 aircraft by 2015,” he commented.


In addition to winning the ‘Best in Region: Asia and Australasia’ category, Garuda Indonesia was among the Top 5 airlines in the ‘Best Overall Passenger Experience’ category, along with Emirates, Etihad Airways, Virgin America, and Virgin Atlantic, as well as among the Top 5 Best Ground Experience along with Delta Airlines, El Al Israel Airlines, Avianca, and Virgin America.

This latest accolade adds to the growing tally of high-profile awards Garuda has been receiving since its re-launch, including being rated as one of Skytrax “World’s Top 10 Airlines’ in June 2013.

Garuda currently offers 52 weekly flights from Sydney, Melbourne, Perth and Brisbane to its two hubs in Jakarta and Denpasar:

o Sydney – Jakarta: 5 times per week
o Sydney – Denpasar:  7 times per week

o Melbourne – Jakarta: 5 times per week
o Melbourne – Denpasar: 7 times per week

o Perth – Denpasar: 14 times per week
o Perth – Jakarta: 7 times per week

o Brisbane – Denpasar : 7 times per week

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