Fuel prices, competition and lowly taxed innovators like Emirates means rough waters for Qantas’s industrial environment. (Andrew McLaughlin)

Constant conflict

In May Emirates paid its staff a 14 weeks salary bonus for its record profit and in an instant ensured the continuation of its excellent management/ staff relationship.

For a senior airport agent based in Australia that meant $10,000 and ensured that the best airline staff in the world would continue to beat a path to the door of an airline that continues to set the pace and break record after record for performance by any measure.

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