Opinion: Veteran funding system is not fit for purpose

My main concern with the funded initiatives is that they are built to prop up a system that is already not fit for purpose — systems and processes that actively work against veterans and their families in trying to access entitlements, as the Royal Commission has already shown.

What is also concerning to me is once again, veterans’ families and widows remain on the outside and there is almost no relief for them in this budget. How are we, supporting them? How are we mitigating the impacts of veteran suicide and ill health on their children? How are we supporting the people that are very much on the frontline of supporting our veterans?

Funding and resources are scarce and need to be balanced against other very big issues that affect our entire population, which is why it’s important for funds to be allocated in a way that produces positive outcomes. Funding that provides Band-Aid solutions to significant problems is, in my opinion, wasteful. While we are on the topic of waste, since 2017, successive governments have invested in DVA’s transformation and claims processing improvements to the tune of more than $800 million. One can’t help but ask what the outcome for that investment has been.

As Albert Einstein once said, “We can’t solve problems by using the same kind of thinking that we used to create them.” So why is it more money is being spent to prop up processes and systems that seem to have created more problems than they have solved?

Having a claim processed faster by DVA might take some initial pressure off inside the 1 in 5 Australian homes connected to the defence industry, but what happens when those 44,000 people currently in the claims back log try to access their entitlements? Particularly after liability for their illnesses and injuries is accepted. As the spouse of a veteran in his 40s with a gold card, I can tell you the system is already buckling. Bills from veterans’ service providers are not being paid and case managers are overworked. While these problems have existed (in my personal experience) for years, they will be exacerbated by those 44,000 people once they come in the front door.

More than 70 per cent of initial DVA liability claims are accepted on first pass. This is higher for claims made under the most contemporary piece of legislation, which sits at 80 per cent. It is difficult to find an exact figure of those initial liability claims that are rejected in the first instance. Anecdotally, however, we do know this is a high proportion. Was a cost benefit approach taken to assessing the policy proposal for more staff to process claims, and did it consider alternative approaches? Even more radically, has a cost benefit analysis occurred on the removal of a claims process all together, with the exception of conditions which are genetic, or personality based?

Fundamental reform is required. The Royal Commission has already established this and while it might be too early to decide on what that reform looks like, there are certainly some innovations that can already take place. There is still room for strong leadership from the DVA and the government in using the learnings to enact positive and lasting change.

It starts by removing red tape and embracing responsibility for the impacts of service on the families of veterans and working with them to develop policies and initiatives that support them. We need to help them and not just “vicariously” through their veteran. It starts by removing arbitrary time limit where widows only have two years to have a “crisis” to a non-linear system that is needs based. We need investment that produces benefit for veterans and their families and mitigates the challenges they face. We need families supported. Children need barrier-free access to appropriate mental health services, spouses and parents the same. Widows need ongoing and episodic needs-based support. Families of veterans need education, respite, respect and each other.
Put simply, this is what the Australian community expects. This is what veterans expect, and most importantly this is what widows and veteran families deserve. Families must be more than a feel-good byline in policy. They are a critical element of the veteran system and if we are to provide the confidence to Australian families to take on the defence life and lifestyle, we must show them that they will be taken care of. It is time our government supported this, and we urge them to hear this call.

Renee is the spouse of an Afghanistan veteran who was severely wounded during operations in 2010 and is now an advocate for veterans and their families.