Opinion: Pandemic leaves airlines vulnerable to payment fraud

Payment fraud has long been a particular challenge for the airline travel industry. With travel ramping up following the COVID-19 pandemic, this period is bound to be especially fraught for airline industry security leaders

According to RSA Security and Juniper Research, airlines account for 46% of fraudulent transactions. Currently in a weakened state as they face staffing shortages and other operational strains, airlines face an uphill battle to win new customers and gain back the goodwill and loyalty they have has lost due to cancellations and scheduling chaos.

All of this is making it more difficult for legacy fraud systems to detect fraud, create positive customer experiences, and safeguard revenue.