PAXEX 2020

The airline passenger experience in the next decade

In ten years, it’s likely that we’ll look back on the passenger experience of 2020 in the same way that 2010 feels like something of a distant memory: a time where we flew without movies on widescreen smartphones, and when the iPad, so disruptive to the world of inflight entertainment, hadn’t even been invented.

What will be the equivalent experience of the best airlines today: watching thousands of movies on high-definition screens, connected to inflight internet that is faster than many Australians can get at home, plugged in to USB-C power sockets that weren’t even invented ten years ago?