Filling the gaps

Keeping passengers informed in the interest of safety

With the volcanic ash spewing into the atmosphere over Bali, travel plans have been thrown into chaos. Flight delays and cancellations have left passengers stranded on either side of the Timor Sea. However, despite the inconvenience, there seems to be a better understating of the situation by passengers now than there was some years ago when a good deal of frustration would be vented at the airlines. There is an appreciation that safety must truly come first, and this enhanced awareness is fundamentally due to better communication.

Despite every management course reminding us that communication is pivotal and four million apps allowing us to transfer information in the blink of an eye, the message still gets lost in the modern world. From husband to wife and management to employee, even the simplest words can be garbled and ambiguous in their meaning in spite of all of the supporting tools we have today.