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Qantas’s Centre of Service Excellence

Although the global economic crisis is hitting its premium traffic, Qantas has reaffirmed its commitment to high levels of customer service with the opening of its new Centre of Service Excellence.

Based at a former engineering training centre in Alexandria, the new centre underwent a major $10 million refit last year to provide specific facilities for customer service training for a number of the airline’s staff, with the first courses kicking off on December 2.

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