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QantasLink Dash 8 taxied in front of aircraft approaching to land

written by Adam Thorn | February 23, 2021

QantasLink Dash-8-Q400 VH-QOR landing at Melbourne (Dave Soda)
A similar QantasLink Dash-8-Q400, VH-QOR, landing at Melbourne (Dave Soda)

A QantasLink Dash 8 turboprop carrying 38 passengers taxied onto the runway at Gladstone Airport in front of a light aircraft on approach to land.

The ATSB said “increased workload and time pressures” experienced by the crew on the morning of the incident in March 2020 likely influenced the errors that were made, which included failing to turn on the traffic collision avoidance system.

The approaching ATEC Faeta 321 spotted the danger and conducted a go-around, before attempting to contact the QantasLink crew.

As result of the incident, QantasLink told Australian Aviation it has introduced a requirement for pilots to contact air traffic control prior to entering the runway at non-controlled airports like Gladstone.

On 17 March 2020 at about 6am, the flight crew of a QantasLink Bombardier Dash 8-402 commenced pre-flight preparations for a 6:45am flight to Brisbane. During those preparations the crew twice started the aircraft’s APU (auxiliary power unit), which failed on both occasions when selecting APU bleed air ‘ON’ to provide air-conditioning to the cabin.

The captain also had to review paperwork and brief cabin crew on arrangements for a ‘person in custody’ and their police escort to travel on the flight.

After applying the Minimum Equipment List (MEL) to the APU, the flight crew undertook the remainder of their pre-flight checks, but missed setting the traffic collision avoidance system (TCAS)/transponder to ‘ON ALT’ and selecting the Gladstone common terminal advisory frequency (CTAF) radio frequency.


The first officer identified the CTAF omission during the departure briefing, however incorrectly set the frequency to 126.7 MHz instead of 118.8 MHz, which was the correct frequency for the Gladstone CTAF.

“The ATSB’s investigation found that the flight crew of the Dash 8 had inadvertently selected the incorrect radio frequency for the airport’s CTAF and incorrect mode on the traffic collision avoidance system/transponder during the before start checks reducing the flight’s crew situational awareness and mental model of traffic,” said the ATSB’s director of transport safety, Stuart Macleod.

“The frequency selection error was further compounded by the flight crew not recognising the absence of the aerodrome frequency response unit reply when making radio calls on the incorrect frequency and the assumption they would be alerted to the presence of any transponder-equipped aircraft that were operating in the area.”


At about 6:45am, the Dash 8 was taxied onto the runway in front of the approaching light aircraft. In response, the instructor on board the light aircraft commenced a go-around and attempted, unsuccessfully, to contact the Dash 8 crew on the Gladstone CTAF.

Shortly afterwards, the captain identified that the TCAS/transponder was not appropriately set and selected it to ‘ON ALT’. The TCAS subsequently presented the flight crew with a traffic advisory indicating climbing traffic, which was the light aircraft that the flight crew subsequently sighted climbing in an easterly direction overhead the airport.

The ATSB said that the incident illustrates the human factors implications associated with the combination of increased workload and time pressures.

The full report stated, “During pre-flight preparations, the captain and first officer encountered a number of unanticipated events and distractions, including two APU failures, boarding of a person in custody, and application of a minimum equipment list to the APU system. The additional actions, due to these events, increased their workload.”

Macleod concluded, “Situations like this can result in degraded information processing, increased errors, the tunnelling of attention, and an increased reliance on familiar strategies or actions and probably resulted in the flight crew’s omission of the two ‘before start’ checklist items and the selection of the incorrect frequency.

“Flight crews can guard against similar situations by applying effective threat and error management strategies that recognise when such threats may arise and set in place suitable actions that minimise error potential.

“These actions include strict adherence to standard operating procedures and increased cross-checking of system inputs and mode changes.”

QantasLink told Australian Aviation in a statement, “Since this occurred, we have introduced a requirement for pilots to contact Air Traffic Control prior to entering the runway at non-controlled airports like Gladstone.

“We have also reinforced to our pilots the importance of following standard operating procedures when managing multiple unexpected events, as occurred in this incident. Our pilots are trained and expected to follow safety procedures regardless of the flight schedule.”

Comments (9)

  • Luke


    I don’t get the “introduced a requirement for pilots to contact Air Traffic Control prior to entering the runway at non-controlled airports like Gladstone”. If its uncontrolled then who are the contacting?

  • Francis Boddy


    Interesting approach to dealing with human error? Give them more to do and think about and in so doing make the system more complex in the hope of lowering the error rate!!!!

  • Why didn’t the Dash 8 crew simply listen to and broadcast their intentions on Gladstone CTAF 118.8? Pretty basic, I’d have thought.

    • James


      The report states they were on 126.7

  • Lee


    Not going to sound like much of a workload to all those desperate to get a job as a pilot.

  • Trent Conway


    Stupid question but how does one contact air traffic control at a non-controlled airport?

    • Tim Burnett


      They are contacting enroute ATC for an IFR taxi call. ATC will give a squawk code and report if their is any IFR traffic at Gladstone.

  • Marum


    Normally, one would find it strange that one was hearing no “chatter” on the radio and check it. It is likely the crew of the DASH8 assumed that at 0645hrs, they alone were using the airport at that moment. As they were on the wrong frequency, the light aircraft on finals would not have heard them, broadcast their intentions.

    Good work by the pilot of the light aircraft. Although on a clear day, a DASH 8 square in front of you is pretty easy to see a fair way off. Just imagine if visibility was low. The DASH8 may have possibly commenced its take-off roll, with the Cessna coming in on top of it.

    This how many aviation accidents happen. It is not “one thing”, but a combination of several “little things”.

    BTW. Gladstone takes up to 737s and A320s….Marum.

  • Brendon Cannon


    Possibly activating their IFR plan/Transponder code/Traffic from Brisbane Centre taxing on the runway while missing CTAF broadcasts? CAGRO for Gladstone? 😉

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